Shipping & Returns

Online Orders & General Account Orders - Delivery Charges

Online orders, will receive a payment confirmation and a Tax Invoice from Albury Vital Air Pty Ltd containing your order details via the supplied email address within ONE (1) business day. Goods will be dispatched within 2-3 business days from date of order – subject to availability of stock. In the event of a delay to dispatch an Email advise will be provided.

Freight Charges


Australia Post $10.00 Flat Fee (for items up to 3kg)


Courier $35.00 - Flat Fee Australia wide for larger items (ie Oxygen Concentrators/CPAP Machines).

Please note: Australia Post may be used for delivery to rural areas to guarantee fast delivery.



Pick Up - Is available from Albury Vital Air – Shop 2/445 Jamieson Street, East Albury

Available Pick-Up Times: 9am to 5pm Monday – Friday

(pick up outside of these times is available by arrangement)

 

Rental Equipment Delivery Charges

Delivery for Oxygen Concentrators and Hire Products (excluding Sleep Aponea Machines*) the following conditions apply:

Free delivery on Oxygen Concentrators Only within the Albury/Wodonga Boundary (15km from either Albury or Wodonga Post Office).

A $30.00 Flat Fee per delivery applies outside of the Albury/Wodonga Boundary within our Service Area (North East Victoria/Murray River and Riverina Region).

Orders that are placed by 1pm, Albury Vital Air will endeavour to provide by the next business day where possible.



* Rental Sleep Aponea/CPAP machine must be picked up from Albury Vital Air via appointment.

 

Refund Policy

This Refund Policy applies to all purchases including purchases made through our online store.

We want you to be happy with your purchase experience and to help you make a better decision, we have provided some buying tips.

Once you receive your product(s) you have FOURTEEN (14) working days to return the product(s). Whatever the reason, we don’t want you to be stuck with an item you cannot use or that you do not want.

Please note: all items must be returned in their original packaging. Items which are not in the original packaging or have been assembled cannot be returned. Outbound shipping costs and return transportation charges will be deducted from your return refund.


Refunds will be issued within 10 working days of receipt of goods, after we have inspected them for damage. We will only issue a credit to the credit card or account used for the original purchase.

We reserve the right to withhold all or part of your refund if items are returned damaged.